Dear our value customers,
First of all, we would like to express our sincerely thanks for your always supporting to us for the time being.
In order to improve our service, we would like to share our service time commitment for all the tasks of inbound, outbound & pricing team so that you can easily chasing your requirement and contacting to the PICs.
In case there is any task over the deadline, please send your feedback to:
After-Sales Service Manager : Mr.Nguyen Van Hoan - 0904208222 / 0225.3757800 - ext 102 / Email : nvhoan@sitc.vn;
| No | REQUIRMENT | Deadline from received requirement of customer (working hour) |
|---|---|---|
| 1 | Sending arrival notice (A/N) | Within ATA-1 day |
| 2 | Sending Debit note | ATA-1 day after sending A/N & receiving the confirmation of charge from POL |
| 3 | Confirm payment | Within 02 hours |
| 4 | Release Delivery Order (DO) | Within 02 hours |
| 5 | Issue Invoice | Within 03 days after SITC sending email confirm received full money |
| 6 | Discharging inbound cargo from vessel to terminal | Within 06 -08 hours after vessel arrive |
| 7 | Picking up laden import containers in DINH VU Port, 189 Port, LACH HUYEN Port | Within 20 minutes after customer finish all related procedures at ports |
Thanks and Best Regards