Dear our value customers,
First of all, we would like to express our sincerely thanks for your always supporting to us for the time being.
In order to improve our service, we would like to share our service time commitment for all the tasks of inbound, outbound & pricing team so that you can easily chasing your requirement and contacting to the PICs.
In case there is any task over the deadline, please send your feedback to:
After-Sales Service Manager : Mr.Nguyen Van Hoan - 0904208222 / 0225.3757800 - ext 102 / Email : nvhoan@sitc.vn;
OUTBOUND
| No | REQUIRMENT | Deadline from received requirement of customer (working hour) |
|---|---|---|
| 1 | Issue normal booking note /bill of lading | Within 60 minutes |
| 2 | Amend book note/bill of lading | |
| 3 | Confirm payment | |
| 4 | Release cargo (after received confirm full payment) | |
| 5 | Issue booking note for special cargo (DG, OOG…), big shipments/transit feeder which need to check and confirm space or split multiple bills of lading | Within 01 day |
| 6 | Issue Debit note | Within ATD+3 days |
| 7 | Issue Invoice | Within ATD+6 days |
| 8 | SI and CY cut off | Basing on vessel berth plan to extend maximize deadline |
| 9 | Refund deposit | Within 02 weeks |
| 10 | Pick up empty /drop off laden container | Within 20 minutes after customer finish all related procedures |
PRICING
| No | REQUIRMENT | Deadline from received requirement of customer (working hour) | ||
|---|---|---|---|---|
| 1 | Update tariff rate on SITC's website | 1 week 1 time | ||
| 2 | Give quotation for dry cargo & RF cargo | Within 02 hours | ||
| 3 | Give quotation for special cargo & DG cargo | Within 01 day | ||
| 4 | In case of sales do the outside sales activities or in business trip, customers please contact with sales directly via cell phone number, the quotation feedback time will be followed as above standard. | Haiphong market | Pham Quang Hiep | +84 904 353289 |
| Le Trung Hau | +84 972 600911 | |||
| Pham Van Duy | +84 984 623599 | |||
| Luong Thi Vi | +84 888 715592 | |||
| Le Quang Minh | +84 912 648855 | |||
| Danang, Quy Nhon, Chulai market | Huynh Viet Tinh | +84 982 936255 | ||
| Chau Thi Ngoc Tu | +84 905 540808 | |||
| Nguyen Thi Mi Pha | +84 905 367629 | |||
Thanks and Best Regards